Refund policy

Returns & Refund Policy

Last updated: 27 June 2026

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return your item in accordance with the following conditions.

Return Period

At Ebazo.cz, we offer a 30-day return policy from the date you receive your order.

Return Conditions

Returned items must be:

  • unused and undamaged,

  • clean and free from signs of wear,

  • in their original condition,

  • including all original tags, labels and accessories,

  • accompanied by the order number or proof of purchase.

For footwear, we recommend trying the shoes on indoors only. Items must not show any signs of use, washing, dirt, damage or any other wear.

We reserve the right to refuse the return of items that do not meet the above conditions.

How to Request a Return

To initiate a return, please contact us at:

info@ebazo.cz

Once your request has been approved, we will send you further instructions and the return shipping address.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Unless the item is defective or incorrectly delivered, the customer is responsible for the return shipping costs.

Damaged or Incorrectly Delivered Items

If you receive a damaged, defective or incorrectly delivered item, please contact us as soon as possible at:

info@ebazo.cz

We will assess each case individually and provide an appropriate solution, such as a replacement, repair or refund.

Non-Returnable Items

For hygiene reasons, the following opened or used items cannot be returned or exchanged:

  • underwear,

  • panties,

  • bras,

  • swimwear,

  • socks,

  • hosiery,

  • other hygiene-related products,

unless they are defective or were delivered incorrectly.

Exchanges

If you would like a different size or product variant, we recommend returning the original item and placing a new order.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued using the same payment method that was used for the original purchase, unless otherwise agreed.

Refunds are usually processed within 10 business days after the return has been approved.

If you have not received your refund after this period, please contact us at:

info@ebazo.cz